Terms of service

Terms of Service

Last updated: October 2026

Welcome to FAOLÁN Performance.

These Terms of Service apply to your use of the FAOLÁN Performance website and to any products purchased through our online store.

By placing an order through our website, you agree to these Terms of Service.

1. About FAOLÁN Performance

FAOLÁN Performance is a sportswear brand specialising in performance darts shirts, personalised darts shirts and country-themed darts shirts.

Trading name: FAOLÁN Performance
Location: Belgium
Email: enquiries@faolan.eu
Website: faolan.eu

FAOLÁN Performance is currently operated from Belgium. Any required business registration and legal trading information will be updated on this website when applicable.

2. Our Products

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

Colours may appear slightly different depending on your device, monitor or screen settings.

Product images are intended to show the general appearance of our products. Personalised shirts may differ from standard product images because they are produced according to the customer's approved specifications.

The main characteristics of each product are described on the relevant product page.

3. Sizing

PLEASE CHECK YOUR SIZE BEFORE ORDERING

Our product pages provide sizing information and a size chart.

Customers are responsible for carefully reviewing the size chart and selecting the appropriate size before placing an order.

For personalised shirts, the selected size will also form part of the order details confirmed with the customer before production.

Selecting the incorrect size does not, by itself, mean that the product is faulty or incorrectly manufactured.

Nothing in this section removes or restricts any statutory consumer rights that apply to your purchase.

4. Personalised & Custom Shirts

Some FAOLÁN Performance shirts are personalised or produced specifically according to the customer's requirements.

Personalisation may include:

  • Name
  • Player number
  • Country
  • Colours
  • Logos
  • Custom graphics
  • Custom designs
  • Size
  • Other customer-requested specifications

Customers are responsible for ensuring that the information they provide is accurate.

5. Our Order Confirmation Process

For personalised and custom shirts, FAOLÁN Performance uses a confirmation process designed to minimise errors.

The process is:

CUSTOMER ORDER → FAOLÁN CONFIRMATION → CUSTOMER FINAL APPROVAL → PRODUCTION → SHIPPING

Step 1: Customer Order

The customer submits their order and provides the required information.

Step 2: FAOLÁN Confirmation

We review the order and confirm the relevant details with the customer.

Step 3: Customer Final Approval

The customer reviews the final order details and confirms that they are correct.

Customers should carefully check:

  • Size
  • Name
  • Number
  • Country
  • Colours
  • Logos
  • Personalisation
  • Design
  • Any other requested details

Step 4: Production

Once final approval has been received, the order is released for production.

Step 5: Shipping

Once production has been completed, the order is shipped to the customer.

Production will only begin after the customer's final approval has been received.

6. Customer Responsibility After Final Approval

Once a customer has provided final approval of a personalised order, the customer is responsible for checking that all approved details are correct.

Once production has commenced, changes to the order may no longer be possible.

This includes changes to:

  • Size
  • Name
  • Number
  • Design
  • Colours
  • Personalisation

Where an error was supplied or approved by the customer, FAOLÁN Performance cannot be held responsible for that customer-approved error.

This does not affect statutory rights where a product is faulty, defective or does not conform to the contract.

7. Prices

All prices displayed on the website are the prices applicable at the time the order is placed.

Any applicable delivery charges will be displayed before the customer completes the purchase.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted.

If an obvious pricing error occurs on the website, we reserve the right to correct the error and contact the customer before fulfilling the order.

8. Orders & Payment

When you place an order through our website, you are requesting to purchase the selected products.

You must provide accurate and complete information when placing your order.

Payment must be successfully completed before an order enters production.

By completing an order, you acknowledge that the purchase creates a payment obligation.

An order confirmation will be sent to the email address provided when placing the order.

9. Order Acceptance

For personalised orders, final customer approval is required before production begins.

We reserve the right to refuse or cancel an order where, for example:

  • The requested product is unavailable
  • The requested personalisation cannot reasonably be produced
  • There is an obvious pricing or website error
  • The requested content is unlawful or infringes the rights of another person
  • We are unable to fulfil the order for reasons outside our reasonable control

If an order is cancelled after payment has been received, any refund due will be processed using the original payment method, subject to applicable law.

10. Production & Delivery

FAOLÁN Performance shirts are produced and shipped internationally.

Our estimated delivery time is:

14–21 days

This is an estimated delivery period and not a guaranteed delivery date unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Shipping delays
  • Customs procedures
  • Postal or courier delays
  • Weather
  • Public holidays
  • International transport disruption
  • Other unforeseen circumstances

We will make reasonable efforts to keep customers informed of significant delays where we become aware of them.

11. Personalised Orders & Cancellation

Personalised and custom products are produced according to the customer's specifications.

Under applicable EU consumer rules, goods made to the consumer's specifications or clearly personalised are generally excluded from the standard 14-day withdrawal right that applies to ordinary online purchases.

Once a personalised order has received final customer approval and production has started, it generally cannot be cancelled because of:

  • Change of mind
  • Incorrect size selected by the customer
  • Change of preferred design
  • Change of colour
  • No longer wanting the product

This does not affect statutory rights relating to faulty, defective or non-conforming products.

12. Standard Non-Personalised Products

Standard FAOLÁN shirts that have not been personalised remain subject to applicable consumer withdrawal rights.

Where the statutory right of withdrawal applies, customers generally have 14 days from receiving the goods to exercise that right, subject to applicable legal conditions and exceptions.

Further information is provided in our Refund & Returns Policy.

13. Damaged, Defective or Incorrect Products

We want every FAOLÁN product to arrive in the condition expected.

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Materially different from the order you approved

please contact us as soon as possible and, where possible, within 3 days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs showing the damage or defect
  • Photographs of the packaging where relevant
  • A description of the issue

We will review the information provided and determine the appropriate remedy.

Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

The 3-day reporting request does not remove or reduce any statutory consumer rights relating to faulty, defective or non-conforming goods.

14. Refunds & Returns

Our full rules regarding refunds, returns and damaged products are set out in our Refund & Returns Policy.

That policy forms part of these Terms of Service.

Nothing in these Terms or our Refund & Returns Policy is intended to remove or restrict mandatory consumer rights.

15. Intellectual Property

All content on the FAOLÁN Performance website, including:

  • FAOLÁN logos
  • Brand names
  • Graphics
  • Product designs
  • Images
  • Text
  • Website layouts
  • Marketing materials

is owned by or licensed to FAOLÁN Performance unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially use FAOLÁN Performance intellectual property without prior written permission.

16. Customer-Supplied Designs & Content

Where customers provide logos, photographs, artwork, names, graphics or other material for use on a personalised product, the customer confirms that they have the necessary rights or permission to use that material.

Customers must not provide content that:

  • Infringes another person's intellectual property rights
  • Is unlawful
  • Is defamatory
  • Is discriminatory
  • Is threatening or abusive
  • Violates the rights of another person or organisation

We reserve the right to refuse personalised content that we reasonably believe violates these requirements.

17. Website Use

You agree to use the FAOLÁN Performance website lawfully and responsibly.

You must not:

  • Attempt to gain unauthorised access to the website
  • Interfere with website security
  • Introduce malicious software
  • Use the website for fraudulent purposes
  • Copy website content for commercial purposes without permission

We reserve the right to restrict access where necessary to protect the website, our business or our customers.

18. Website Availability

We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting issues
  • Security issues
  • Updates
  • Circumstances outside our reasonable control

19. Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects your statutory consumer rights.

FAOLÁN Performance will not be responsible for losses arising from circumstances outside our reasonable control, subject to applicable consumer protection law.

20. Complaints

If you have a complaint regarding an order, product or service, please contact us:

FAOLÁN Performance
Belgium
Email: enquiries@faolan.eu

Please include your order number and details of the issue.

We will review your complaint and respond as soon as reasonably possible.

21. Privacy

We process customer information in accordance with our Privacy Policy.

Please refer to our Privacy Policy for information about how we collect, use, store and protect personal information.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on this website will be the current version.

Changes will not retrospectively alter the contractual rights applicable to orders that have already been accepted.

23. Governing Law

These Terms are governed by the laws applicable in Belgium, subject to any mandatory consumer protection laws that apply in the country where the customer resides.

Consumers continue to benefit from any mandatory rights and protections granted to them under applicable EU and national consumer law.

24. Contact

If you have any questions about these Terms, your order or our products, please contact:

FAOLÁN Performance
Belgium
Email: enquiries@faolan.eu
Website: faolan.eu