Absolutely. Given the way FAOLÁN actually operates, I would make the policy clear and firm around size checking, customer approval, personalised orders, and damage, while preserving the statutory rights that you cannot legally remove.

One important correction from the earlier version: for standard, non-personalised shirts, EU customers generally have a 14-day withdrawal right starting from delivery. You cannot replace that with a blanket "damaged goods only" rule. Personalised/custom shirts are an exception to that withdrawal right. Faulty or non-conforming goods are also protected by the legal guarantee. European Union

Here is the version I'd use on Shopify:

Refund & Returns Policy

Last updated: October 2026

At FAOLÁN Performance, many of our shirts are produced specifically for our customers. To minimise errors, we use a confirmation process before personalised orders enter production.

Please read this policy carefully before placing your order.

1. Please Check Your Size Before Ordering

IMPORTANT: Please carefully check the size chart before placing your order.

Every FAOLÁN Performance shirt product page provides sizing information. Customers are responsible for selecting the appropriate size based on the measurements provided.

We strongly recommend checking your measurements against our size chart before ordering.

For personalised shirts, the customer will also have the opportunity to confirm the final order details before production begins.

An incorrect size selected by the customer is not considered a manufacturing fault or damaged product.

Where a statutory right of withdrawal applies to a standard, non-personalised product, that right remains unaffected by this policy.

2. Order Confirmation Process

For personalised and custom shirts, FAOLÁN Performance uses a multi-stage confirmation process.

The process is:

Customer Order → FAOLÁN Confirmation → Customer Final Approval → Production → Shipping

Before production begins:

1. The customer submits their order and required details.
2. FAOLÁN Performance reviews the order.
3. FAOLÁN confirms the relevant details with the customer.
4. The customer reviews and approves the final order/design.
5. The order is then released for production.
6. Once production is complete, the shirt is shipped.

Production will only begin after the customer's final approval has been received.

Customers should carefully check all details before providing final approval, including:

• Size
• Name
• Number
• Country
• Colours
• Logos
• Personalisation
• Design
• Any other information supplied for the order

Once a personalised order has received final customer approval and production has started, changes or cancellations are generally no longer possible.

3. Personalised & Custom Shirts

Personalised and custom shirts are produced specifically according to the customer's requirements.

Because these products are made to the customer's specifications or are clearly personalised, they are generally excluded from the standard 14-day online withdrawal right applicable to ordinary non-personalised purchases. European Union

Once the customer has provided final approval and production has started, we cannot accept returns or refunds because of:

• Change of mind
• Incorrect size selected by the customer
• Incorrect personalisation supplied or approved by the customer
• Change of preferred design
• Change of colour preference
• No longer wanting the shirt

This does not affect your statutory rights if the product is faulty, damaged, defective, or does not conform to the order.

4. Standard FAOLÁN Shirts

For standard, non-personalised FAOLÁN shirts, please make sure you carefully check the size chart before ordering.

If you select the wrong size, please understand that this is a customer size-selection issue and not a manufacturing defect.

However, where applicable, customers purchasing standard non-personalised products online retain their statutory EU right to withdraw from the purchase within 14 days of receiving the goods. European Union

If you exercise this statutory right, the shirt must be returned in accordance with the applicable return conditions. The customer is normally responsible for the cost of returning the goods. European Union

5. Damaged, Defective or Incorrect Goods

We want every FAOLÁN shirt to arrive in the condition expected.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Significantly different from the order you approved

please contact us within 3 days of delivery.

Please provide:

• Your order number
• Clear photographs of the shirt
• Clear photographs showing the damage or defect
• Photographs of the packaging, where relevant
• A description of the problem

We will review the information provided and determine the appropriate solution.

Depending on the circumstances, this may include:

Replacement of the shirt or a refund.

Where a product is confirmed to be defective or non-conforming, your statutory consumer rights remain unaffected. EU consumer law provides a minimum legal guarantee for goods and may require the seller to repair, replace, reduce the price or refund the customer depending on the circumstances. European Union

6. Three-Day Damage Reporting Period

The 3-day period is our requested timeframe for reporting damage occurring during shipping or delivery.

This allows us to investigate shipping-related damage quickly and work with our production and shipping partners where necessary.

The 3-day reporting requirement does not remove or reduce any statutory consumer rights that apply to faulty, defective or non-conforming goods.

7. Delivery Times

FAOLÁN Performance shirts are produced and shipped internationally.

Estimated delivery time is approximately:

14–21 days

Please take this delivery timeframe into consideration before placing your order.

For personalised shirts, the delivery period begins after the relevant production process has commenced.

A delivery timeframe of 14–21 days does not mean that a customer can cancel a personalised order at any point during that period after final approval and commencement of production.

8. Cancelling an Order

Before Final Approval

If a personalised order has not yet received final customer approval, please contact us as soon as possible.

We will do our best to accommodate a cancellation or change provided production has not started.

After Final Approval

Once the customer has approved the final personalised order and production has started, the order cannot normally be cancelled because the customer has changed their mind.

This is because the shirt has been produced specifically according to the customer's requirements.

Standard Non-Personalised Products

Standard non-personalised products remain subject to any applicable statutory cancellation and withdrawal rights.

9. Refunds

Where a refund is approved, it will normally be issued using the original payment method.

For statutory withdrawals, applicable refund rules require reimbursement within the relevant legal timeframe, although the seller may in certain circumstances wait until the goods have been returned or evidence of return has been provided. European Union

Where a product is confirmed as defective, damaged or non-conforming, FAOLÁN Performance will provide the appropriate remedy in accordance with applicable consumer law.

10. Exchanges

We do not guarantee exchanges for different sizes where the customer has selected the incorrect size.

Please check the size chart carefully before ordering.

For personalised shirts, size changes after final approval and commencement of production are generally not possible.

Any exchange or replacement for a faulty, damaged or incorrect product will be handled in accordance with the circumstances and applicable consumer rights.

11. Return Instructions

Please do not send an item back without contacting us first.

To request assistance with a return, damaged product or other order issue, please contact:

FAOLÁN Performance
Belgium
Email: [INSERT CUSTOMER SERVICE EMAIL]

Please include:

• Full name
• Order number
• Product ordered
• Reason for contacting us
• Photographs where applicable

We will provide further instructions where a return is appropriate.

12. Your Statutory Consumer Rights

Nothing in this Refund & Returns Policy is intended to remove, restrict or replace any mandatory consumer rights applicable to you under Belgian, EU or other applicable law.

Where applicable, consumers retain their statutory rights relating to withdrawal, faulty goods, defective goods, non-conforming goods and legal guarantees.

EU rules provide a minimum two-year legal guarantee for goods, subject to the applicable national rules.